Returns & Exchanges
We at RootMed LLC want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process.
1. Our 30-Day Policy
We accept returns and exchanges on products purchased directly from our website, https://wholisupplements.com, within 30 days of the original purchase date.
2. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following criteria:
-
Condition: The item must be in its original, unopened, and unused condition with the tamper-evident seal intact.
-
Packaging: All original packaging, including boxes and labels, must be included.
-
Proof of Purchase: You must provide a valid receipt or proof of purchase, such as your order number.
Please note: We do not accept returns or exchanges for items that have been opened, used, or damaged by the customer. Due to the nature of our products, this policy is in place to ensure product integrity and safety.
3. How to Initiate a Return or Exchange
To begin the return or exchange process, please follow these steps:
-
Contact Us: Send an email to [Insert your email address here] with the subject line "Return Request - Order #[Your Order Number]."
-
Provide Details: In your email, please include:
-
Your full name and order number.
-
The name of the product(s) you wish to return or exchange.
-
The reason for the return or exchange.
-
Receive Instructions: We will review your request and, if approved, provide you with detailed instructions and a return shipping address. Do not send your item back without receiving a return authorization from us.
4. Shipping for Returns
-
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
-
We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Refunds
-
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.
-
Please note: Original shipping costs are non-refundable.
6. Exchanges
-
If you would like to exchange an item, please follow the return process outlined above. Once your return is received and approved, we will process a refund. You can then place a new order for the item you wish to purchase.
-
This ensures you get the correct item as quickly as possible and avoids any potential delays.
7. Damaged or Incorrect Items
-
If you received a damaged or incorrect item, please contact us immediately at info@wholisupplements.com with a photo of the item and your order number. We will work with you to resolve the issue as quickly as possible at no additional cost to you.
8. Contact Us
If you have any questions about our Return & Exchange Policy, please do not hesitate to contact us:
RootMed LLC
Info@wholisupplements.com